Our refund and returns policy is for a limited amount of days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange. Only under our definition of extraneous circumstances will discretion be considered for a refund once 7 days from the purchase have passed.
Several types of goods are exempt from being refunded. Perishable goods such as food, flowers, drinks, and other purchased décor or foods meant for the occasion cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products (Groupon, online coupons, etc.)
- Services fees
- Deposits
Once your order is canceled, we will email you to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You can also use the funds as a credit for a future purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at justlivingexp@gmail.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges/ Rescheduling
We only replace items if they are defective or damaged. Also, you may be able reschedule if the merchant and client agree. If you need to exchange or reschedule anything, email us at justlivingexp@gmail.com or contact us on the phone at 702-337-3476.
Need help?
Contact us at justlivingexp@gmail.com for questions related to refunds and returns.